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Privacy Statement

Hearthstone Utilities Inc. (referred to as the “Company”, “we”, “our” or “us”) understands how important customer privacy is to you. We hope this statement will answer your questions about our information and privacy practices. Generally, this Privacy Statement does not apply to information which is already available to the public, or which becomes available to the public hereafter. Any dispute related to this Privacy Statement will be governed by our Terms of Use.

The Information We Collect About You

We collect and maintain certain information when providing service to you. The information may be gathered through a variety of means such as by telephone, through this Web site or the mail, etc. This information includes among other things, your name, service address, mailing address, social security number, account number, consumption history and telephone number.

In addition, we may collect and maintain information volunteered by you, such as survey information or Web site registrations in order to complete online transactions, including managing your account and job applications.

If you sign up for one of our online payment methods, we may require you to provide your bank account numbers and other financial information in order to process payment.

We collect information about usage of this Web site, such as the number of visitors to the Web site and the number of users that click on certain links or utilize certain services. We may collect information regarding your browsing of this Web site.

While we may maintain energy-related educational content directed at children under the age of 13, our Web site does not knowingly collect or maintain personal information from children under the age of 13.

Our Use of the Information We Collect on the Web Site

We reserve the right to use industry standard software to create summary statistics of data we collect from your use of this Web site, which may then be used to highlight what our visitors find interesting, to improve the Web site design specifications, to identify system performance issues and for other internal purposes. We may also collect information linked to you, your account, your computer, and/or device to, for example:

  • help diagnose problems with our servers and to administer this Web site;
  • organize the pages you have visited on this Web site;
  • help us to recognize you if you visit multiple pages on this Web site during the same session, so that we don’t need to ask you for your password on each page;
  • display your e-mail address on our sign-in form, so that you don’t need to re-type the e-mail address each time you log in to your account;
  • provide you with a more individualized delivery of information and an optimal viewing experience on this Web site;
  • let us know whether you received and opened our e-mail; and
  • serve advertisements of interest to you after you have left this Web site.

  • In collecting the above information for these purposes, we reserve the right to store small items of data (“cookies”) on your hard drive and/or use a range of industry standard technologies, which may include, without limitation, cookies, pixels, and beacons.

    If you do not want us to serve advertisements to you through a third party after you have left this Web site, you must delete or prevent placement of our browser cookie by following the instructions contained in the Help section of your browser.

    Our Information Sharing with Affiliates and Third Parties

    Hearthstone Utilities does not maintain customer information and does not share information it does maintain with third parties.

    Opting Out of Cookie Information Sharing

    If you do not want us to share your limited Web browsing information and serve advertisements to you through a third party after you have left this Web site, you must delete or prevent placement of our browser cookie by following the instructions contained in the Help section of your browser.

    Accessing and Correcting Your Information with Us

    If you believe the information the Company holds about you is inaccurate or incomplete, please visit the Contact Information page for how to contact us.

    Privacy Statement Modifications

    The Company may modify this Privacy Statement at any time. Material changes will be posted for thirty (30) days before becoming effective.