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Supporting Our Community

Stories of Hope

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Standing Strong for Local Families When Flood Waters Hit

Businesses at the East Main Shopping Center in Lancaster, Ohio, are accustomed to some parking lot flooding during heavy rains, but none of them expected the sheer amount of water and devastation wrought from repeated storms in July 2025.

Among the businesses and organizations that sustained damage from the flooded plaza was the nonprofit Harcum House, a children’s advocacy center that provides medical services and support for abused children. Following the late July storms that caused flood damage to homes, cars, and businesses around Lancaster, Harcum House found parts of its office filled with up to 18 inches of water. The flooding damaged furniture, equipment, and essential spaces where children and families find safety, healing, and hope.

Harcum House had been fundraising to move to a new space the following year, but the flooding complicated that effort, creating an emergency situation with families and children in immediate need.

Northeast Ohio Natural Gas swung into action as businesses across the tight-knit community pulled together to help. Northeast donated $2,500 in cash and needed items so Harcum House would not have to miss a beat in its critical mission of providing lifesaving services to child victims of abuse.

Giving back to the communities in which they operate is a longtime tenet of both Northeast and parent company Hope Utilities. Our workforce is much more than employees: they’re the friends and neighbors who value community ties and never hesitate to step up with their time, talent, and care. 

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In Full Swing: Building Hope for Families

On one of the hottest days of summer, the Frontier Natural Gas team traded its everyday tools for shovels and swingset parts to help pump up the playground for children at The Ark: an Elkin, North Carolina mainstay that provides a safe, drug- and alcohol-free environment for families and single women in need of emergency or transitional housing.

Frontier donated the materials, and our employees worked together to build the brand-new playground, including a swing set, monkey bars, a fort with a canopy, a teeter-totter, and a dome climbing tower. The team also cleaned up the grounds and mulched the whole facility.

For 25 years, The Ark staff have worked tirelessly to make the facility feel like a home to its resident women and families, empowering their guests to stabilize their lives and helping them obtain permanent housing and employment. 

“With the help of donations from our community and [local] businesses such as Frontier supporting us by volunteering their time and materials to provide a safe place for the children to play, it shows the residents of The Ark how much people really do care,” said Laurenn Singleton, Executive Director of The Ark and Echo Ministry Inc.

Frontier shares the values of faith, family, and integrity with parent company Hope Utilities, always looking to uplift its neighbors. The Frontier team not only transformed a playground but also strengthened their bonds as coworkers, neighbors, and community partners. 

As part of Frontier’s Energy for Good program, this hands-on effort was more than just a work project. At Frontier we believe that energy isn’t just something we deliver; it’s something we live out. Whether we are keeping homes warm or building a safe place for children to play, we bring the same commitment, teamwork, and care to every effort.

New Name Brings Hope’s Commitment to a Better Future

In 2025 Hope Utilities proudly introduced a new name for our growing water division: Hope Water. Previously operating as Hearthstone Water, Hope Water reflects our mission and dedication to our customers, communities, and employees.

Our employees know the people in our neighborhoods are at the heart of all we do, and now our water division directly reflects our commitment to them. Water is a vital, precious resource for everyone today and tomorrow, and our team works every day to ensure we deliver it safely, reliably, and affordably to our communities.

Led by Ryan Hayes, a longtime trailblazer of strategic growth initiatives in the water, wastewater, gas, and power utility industries, the Hope Water team is committed not only to providing outstanding, reliable service but also to continuing the company’s tradition of making a lasting positive social impact wherever our customers live.

We are known for our drive to bring more hope to the families and businesses we serve and to create a better future for the next generation. With that goal as our north star, we are making strategic investments to bring Hope Water to even more communities, committing to their future growth.

Hope Water currently provides water and wastewater service to about 12,800 customers in Arizona, Texas, and Michigan. 

Hope water news article
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Sycamore Sponsors Hometown Tradition, Nourishing Body and Heart

Supporting local agriculture, local businesses, and community spirit, Sycamore Gas served as the presenting sponsor for the 2025 season of the Lawrenceburg, Indiana Farmers Market. 

The market runs on Saturdays from June to mid-October in downtown Lawrenceburg. It not only helps to meet the growing demand for locally produced food but also features a marketplace for unique handcrafted items and events such as cooking demonstrations, kids’ activities, and giveaways, serving as a local centerpiece where the community can gather.

Sycamore’s longtime customer service representative Debbie Ridgeway mans a booth at the market, spreading safety news and information about Sycamore and the benefits of natural gas service. Kids often stop to play a game and take home Blue, a stuffed version of the Hope Gas mascot.

Sycamore employees have also volunteered to assemble picnic tables and planter boxes for the city of Lawrenceburg, and the company is planning additional volunteer opportunities, keeping up Hope Utilities’ strong tradition of giving back to the communities we serve.

Conservation and Sustainability

As longtime neighbors, we’re focused on partnering with our communities and investing both time and resources into making our backyards better places to live, work, raise families, and help each other.

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